Terms and Conditions

User Agreement

Following is a summary of the terms and conditions that apply to all purchases made from the Farrer Uniform Shop.

1. Orders & Delivery:

All orders placed through this website are subject to confirmation and acceptance by the Farrer Uniform Shop. Generally orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.

Orders will be delivered to your child’s classroom or can be collected at the Farrer Uniform Shop on Monday afternoons.  Alternatively orders can be left at Melrose High School Reception or delivered by mail.

The Farrer Uniform Shop may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. The Farrer Uniform Shop may refuse an order for any product at its sole discretion if it believes that the order contravenes the Farrer Uniform Shop Acceptable Usage Policy or might be a fraudulent order.

2. Returns & Refunds

The Farrer Uniform Shop is happy to refund or exchange any item as long as it is unworn and has the original tags.  Faulty items can be returned for refund or exchange.

Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled the Farrer Uniform Shop may require confirmation from the card provider or issuing bank for any change.

3. Prices, Payment & Credit Card Information

For each order, you must pay:

  • the applicable price for the relevant services confirmed by the Farrer Uniform Shop which may include a deposit related to the provision of Professional Services; and
  • the delivery and handling fee specified on the web site at that time if required; and
  • any applicable taxes such as Goods and Services Tax in Australia.

Your order and credit card details are safe and secure. All personal and credit card information provided to the Farrer Uniform Shop is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.

You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by the Farrer Uniform Shop are PCI DSS Compliant. The Farrer Uniform Shop is also PCI DSS Compliant. The Farrer Uniform Shop will not store your credit card data in our website or web servers.

Payment must be cleared before the services are dispatched unless you have approved credit facilities with the Farrer Uniform Shop.

The Farrer Uniform Shop maintains a Privacy Policy that defines what we will do with your personal information.

4. Products and Services

The Farrer Uniform Shop sells school uniforms and products.

5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify the Farrer Uniform Shop in connection with any use (whether authorised or unauthorised) of your user name or password. The Farrer Uniform Shop may suspend or cancel your account at any time without prior notice.

6. Images and specifications

Images that are displayed on the Farrer Uniform Shop websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.

7. Privacy

The Farrer Uniform Shop will comply with the Farrer Uniform Shop Privacy Policy. The Farrer Uniform Shop will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8. Liability

Any liability of the Farrer Uniform Shop in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of the Farrer Uniform Shop be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. The Farrer Uniform Shop may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.

11. Credit Card Data and PCI DSS Compliance

The Farrer Uniform Shop hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.

Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is BEA Systems. 

PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. The Farrer Uniform Shop will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored. The Farrer Uniform Shop reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.